---
title: "Lineups FAQ & Troubleshooting"
description: "Answers to common Lineups questions about headshots, roster changes, PDFs, sharing and limits."
category: "Lineups"
published: "2026-10-12 19:05:58"
updated: "2026-10-12 19:05:58"
url: "https://www.hockeyshare.com/support/kb/lineups/lineups-faq"
---

# Lineups FAQ & Troubleshooting

**My players' photos don't show on the sheet.**  
Headshots are off by default. Click the block and turn on **Show headshots** under **Card style**. Players also need a headshot on their team profile or saved roster, or you can upload one for this sheet with **Upload photo**.

**A card says "Not on roster".**  
That player was removed from the linked team or saved roster. Assign someone else, or type their details in to keep them as a write-in.

**I changed a player on my team but the lineup didn't update.**  
Click the refresh button at the top of the Roster tab, or reload the editor. If the lineup is linked to a saved roster that was imported from a team, it won't update: saved rosters are copies. Link the lineup to the team itself in **Page setup**.

**I changed the roster source and all my players disappeared.**  
Changing the source unlinks every player because they belong to the old roster. Typed details stay. Use **Auto-fill** on each block to place players from the new source.

**Why can't my viewers download a PDF from the shared link?**  
The PDF button on a shared lineup is only there when the lineup owner has Premium. Viewers can click **Print** and choose **Save as PDF**.

**Does sharing a lineup notify my players?**  
No. Copy the link and send it yourself.

**Team stats aren't filling in.**  
Type them into the **Team stats** block. The **Leaders** block and season stat lines on player cards fill in from your team stats when the lineup is linked to a team.

**I'm on the Free plan and can't make a new lineup.**  
Free accounts keep up to 2 lineups. Delete one you don't need, or upgrade to Premium for unlimited lineups. Saved rosters don't count.

**I deleted a lineup by mistake.**  
Contact support within 7 days and we may be able to restore it.

**What's the difference between Lineups, Bench Cards and Opponent Lineups?**  
Lineups are your own game-day sheets. Bench Cards are the sheet you clip to the boards: lines, special teams, a rink to draw on and notes. Opponent Lineups, under Teams, are for scouting the other team.

**Can I edit a lineup on my phone?**  
Yes, but it's tight. A laptop or tablet is easier, and printing works from any device.