---
title: "Perform FAQ & Troubleshooting"
description: "Answers to common Perform questions about limits, archiving, leaderboards, share links and deleting data."
category: "Perform"
published: "2026-10-16 15:32:59"
updated: "2026-10-16 15:32:59"
url: "https://www.hockeyshare.com/support/kb/perform/perform-faq"
---

# Perform FAQ & Troubleshooting

Quick answers to the questions we hear most about Perform.

## Athletes & Data

**What's the difference between Archive, Delete and Clear Testing Data?**  
**Archive** hides an athlete from the main athlete list but keeps everything. Archived athletes still appear on leaderboards and reports, and you can **Restore** them at any time. **Delete** permanently removes the athlete with all of their results, share links and dashboard settings. **Clear Testing Data** keeps the athlete's profile, classifications and headshot but permanently deletes their results, share links, dashboard settings and import history. Delete and Clear Testing Data can't be undone.

**I archived athletes, so why am I still at the Free limit?**  
Archived athletes still count toward the 22-athlete limit. To free up space on the Free plan, delete athletes you no longer need, or upgrade to Premium.

**Can I move an athlete to a different organization?**  
Not at the moment. Add the athlete in the other organization, then import their results with a CSV file (Premium).

**Does Perform convert between metric and imperial units?**  
No. A metric's unit is a label that you choose, such as cm, in, kg or lbs. Enter every result for a metric in the same unit, and create a second metric if you need both.

## Limits

**What are the Free plan limits?**  
On Free you can own 1 organization, with up to 22 athletes, 5 custom metrics and 1 saved leaderboard in it. Metrics added from a template count toward the 5. Premium removes these limits and adds results import, PDF and CSV exports, share links, emailed reports, organization members, AI summaries and Check-Ins.

## Leaderboards

**Why isn't an athlete on the leaderboard?**  
Check the following:

- The athlete has no result for that metric in the selected date range.
- A classification filter is on, and the athlete isn't in that group.
- The **Top N** setting cuts the list off before their rank.
- Their only results are zero. Zero values are left off leaderboards.

**Why can't I build a leaderboard for Height or Weight?**  
Metrics set to **Neutral** (neither higher nor lower is better) can't be ranked. Change the metric's direction if a ranking makes sense for it.

## Sharing

**A share link stopped working. Why?**  
A share link stops working when:

- it has expired (links last 30, 90 or 365 days, or never, depending on what was chosen when it was created)
- it was revoked
- the athlete was deleted, or their testing data was cleared
- the coach account that added the athlete is no longer on Premium

In the last case, nothing is deleted. The link works again after an upgrade. To send a new link, create a fresh one from the athlete's profile.

**Does a parent lose access if I revoke the share link?**  
Not once they've claimed the profile. A claim stays in place even if the link that was used to claim is revoked or expires.

## Organizations

**What happens if I delete my organization?**  
Everything in it is permanently deleted: athletes, results, notes, metrics, classifications, saved leaderboards, AI summaries, Check-Ins and member access. Only the owner can do it, and it can't be undone.

**I can't open Settings for my organization.**  
Organization settings are for owners and admins. Ask the owner to change your permission level.

**Some numbers look out of date.**  
Most pages refresh within a few minutes. To refresh straight away, an owner or admin can go to **Settings → General Settings → Clear Organization Cache**. It doesn't delete anything.

## Tips

- Use **Archive** for players who've moved on. Use **Delete** only for profiles added by mistake.
- Export PDFs or CSVs before deleting athletes or an organization. Deleted data can't be recovered.
- If something else isn't working, use **Contact Support** at the bottom of any page and tell us the athlete or page you were on.

Related: [Getting Started](/support/kb/perform/performance-overview) · [Leaderboards](/support/kb/perform/leaderboards) · [Sharing Results](/support/kb/perform/sharing-results-and-emailing-reports) · [Organizations, Members & Roles](/support/kb/perform/organizations-members-roles)