---
title: "Playbooks FAQ & Troubleshooting"
description: "Quick answers to common playbook questions: limits, share links, passwords, team pages, collaborators, clips and PDFs."
category: "Playbooks"
published: "2026-10-10 20:28:38"
updated: "2026-10-11 00:28:38"
url: "https://www.hockeyshare.com/support/kb/playbooks/playbooks-faq-troubleshooting"
---

# Playbooks FAQ & Troubleshooting

Quick answers to the most common playbook questions.

## Creating playbooks

**Why can't I create another playbook?**

Free accounts can have one playbook. Premium accounts can create as many as they need. Playbooks in the Trash don't count.

**I deleted my playbook. Can I get it back?**

Yes, for 30 days. Open **My Playbooks → Trash** and click **Restore**. A restored playbook counts toward your limit again, so on a Free account you may need to delete your other playbook first. See [Recovering Deleted Playbooks](/support/kb/playbooks/recovering-deleted-playbooks).

## Sharing

**My players say the link doesn't work.**

Check three things in **Playbook Settings**: **Playbook Visibility** is **Public**, the **Link expiration date** hasn't passed, and you gave them the password if one is set. See [Sharing a Playbook](/support/kb/playbooks/sharing-playbooks).

**The page says "Share Link Expired."**

The playbook's expiration date has passed. Open **Playbook Settings**, then change or **Clear** the **Link expiration date**.

**The password isn't working.**

Passwords are case-sensitive. After 5 wrong tries, the page makes you wait 5 minutes before trying again. If it still doesn't work, set a new password in **Playbook Settings**.

**My playbook isn't on my team page.**

Make sure the team's **Enable Public Team Page** setting is on, the playbook is attached to that team, and **Show on team page** is turned on in **Playbook Settings → Teams**. Playbooks in the Trash or with an expired link aren't listed. See [Playbooks & Your Teams](/support/kb/playbooks/playbooks-and-teams).

**The email with my playbook didn't arrive.**

Ask the recipient to check their spam folder. See [Email Delivery Troubleshooting](/support/kb/drill-diagrammer/email-delivery-troubleshooting).

## Collaborating

**I can't invite another coach.**

Inviting needs a Premium account. Use the coach's HockeyShare username, not their email address. If you see "This user needs Premium to accept," the coach needs a Premium account before they can join.

**Why can my assistant coach edit my playbook? I never invited them.**

Managers of a team the playbook is attached to can edit it. Detach the team in **Playbook Settings → Teams** if that's not what you want.

## Video and PDF

**A clip says "No longer available."**

The clip was deleted, is still processing, or was removed from your Clips library. **Video Clip** blocks also stop playing if the playbook owner's Premium account ends. See [Adding Video to a Playbook](/support/kb/playbooks/video-in-playbooks).

**Videos don't play in my PDF.**

PDFs can't play video, so video blocks show a still image. Send players the share link to watch them.

## Still stuck?

Contact us through the support form and include the playbook's name. We're happy to help.