Quick answers to the most common practice plan questions.
Printing & PDFs
My printed plan doesn't look right.Try a different template on the Plan Details step. Some templates show drill descriptions and lines, and some don't. To make text bigger or smaller, go to Plans → Plan Defaults → Plan text size. See Printing & PDFs: Choosing a Template.
My drill descriptions aren't printing.Check Include descriptions in the Plan Builder. Templates #5, #6, #9 and #10 never show descriptions. They only show drill notes.
I don't see a PDF button.PDF export is a Premium feature. You can always use Print and choose "Save as PDF" in your browser's print window.
I clicked PDF but nothing downloaded.Plans with more than 12 drill diagrams are built in the background. We'll email you the PDF when it's ready.
Sharing
My share link says "Not Found".The plan's share links are turned off or expired. Open the plan, click Edit, go to Sharing and turn on Enable public share links. Check the expiration date too. The link stays the same, so anyone you already sent it to can use it again.
The Share button on my plan is grayed out.Share links are off for that plan. Turn them on from the Sharing tab.
Why are share links off on my new plans?Your Plan Defaults have Enable public share links by default turned off. Turn it on in Plans → Plan Defaults → Sharing.
A plan I emailed didn't arrive.Ask the person to check their spam or junk folder. You can also copy the share link and text it to them. See Email Delivery Troubleshooting.
A coach shared a plan with me but I can't find it.
- Sent with Send to User: check Plans → Plan Inbox.
- Invited as a collaborator: look in My Plans for the invitation and click Accept. Use the Only Collab filter.
- Shared with your association: check Plans → Association Plans.
Editing
I can see a plan but can't edit it.You have View Only access, or it's an association plan without editing turned on. Click Make a Copy to get your own version you can edit.
Another coach changed my plan.Collaborators with Edit Access, and association members when editing is allowed, can change your plan. Change their access on the plan's Collaboration or Sharing tab.
My clip says "No longer available".The clip was deleted from the Clips library, or you no longer have access to it. Remove it from the plan or add a different clip.
Finding & Recovering Plans
I deleted a plan by mistake.Go to My Plans → Trash and click restore. Plans stay in Trash for 7 days. See Recovering Deleted Plans.
A plan disappeared from My Plans.It may be archived. Click Archived at the top of My Plans. Also check that your filters (date, folder, tag or the collaborator filter) aren't hiding it. Clear them and look again.
I see a "Migrate My Folders" message.You have folders from the old practice planner. Click Migrate My Folders to move them into the new folder system. Your plans aren't changed.
AI Assistant & Reports
I'm out of AI generations.You get 10 AI Practice Assistant generations per month. The count resets on the 1st. Failed generations don't count.
My Coaching Report summary is still "Generating insights".The season summary usually appears within a few minutes. Refresh the page. If it still hasn't appeared after an hour, contact support.
Still Stuck?
Contact us from Help Center → Contact Support and include the plan's title and what you were trying to do.