Answers to common questions about your team page.
Sharing content
A plan I shared isn't on the page.
Team Share turns a plan's share link on, but if the link's expiration date has since passed, the plan drops off the page and shows Not on team page in My Plans. Move or remove the expiration date in the plan's sharing settings. Date-based changes can take a few minutes to appear.
A playbook disappeared from the page.
Turning off a playbook's share link also takes it off your team page. Turn the share link back on, then turn on Team Share again.
A member can't see a video clip.
The clip may be set to Only selected members. Open the clip, click Team Share…, and add them or choose Everyone on the team.
Access
My team keeps being asked for a password.
Your page is in Password mode. Viewers need to enter the password once per browser session. To give each player their own login, switch to Member access (Premium).
An invite link says "Invalid Invitation".
Email invites expire after 7 days and stop working if you cancel them. Expired invites are marked Expired under Pending invites. Click Resend to send a fresh one, or send the invite link instead.
Someone sees "Members Only".
They're signed in to an account that isn't a member. Ask them to sign in to the account that accepted the invite, or send them a new invite.
How does a player or parent leave my page?
They can click Leave Team Page on your page, or remove it under My Account → My Memberships. You can also remove them from your Members list.
Can HockeyShare support reset my team password or let someone in?
No. Only the coach who owns the page can change the password or invite members.
Turning it off
What's the difference between Un-share All and Disable?
- Un-share All Content takes every item off your page. Your link, password, custom URL and members stay the same.
- Disable Team Sharing turns the page off completely. It un-shares everything and removes your members, pending invites, password, custom URL and activity history.
Your drills, plans and other content are never deleted.
I disabled Team Sharing and turned it back on. Why doesn't my old link work?
Turning Team Sharing back on creates a new link. Claim your custom URL again, then send the new link to your team.
I changed my custom URL. Does the old one still work?
No, the old custom URL stops working. Your original link always works.
Tips
- Not sure what your team sees? Click View Page on the Team Sharing page.
- Have a question that isn't here? Contact support from the Help menu.