---
title: "Vault FAQ & Troubleshooting"
description: "Quick answers to common Vault questions about storage, uploads, sharing and deleted items."
category: "Vault"
published: "2026-10-11 01:22:11"
updated: "2026-10-11 01:26:47"
url: "https://www.hockeyshare.com/support/kb/vault/vault-faq-troubleshooting"
---

# Vault FAQ & Troubleshooting

Quick answers to the most common Vault questions.

## Storage and uploads

**How much can I store?**  
Free accounts have 50 MB of Vault storage. Premium, Pro and Association accounts have 1 GB. The bar at the top of the Vault shows how much you've used.

**Why can't I upload a file?**  
File uploads are a Premium feature. Free accounts can upload images up to 5 MB each. Premium uploads can be up to 50 MB each.

**Where do I upload videos?**  
Videos go in **Clips**, not the Vault. **Add Content → Video Upload** takes you there.

## Finding things

**I added an item but can't see it.**  
It's probably inside a folder. The main view only shows items that aren't in a folder. Use **Recently Added** or search for it.

**Why are my plans and drills in the Vault?**  
The Vault shows all your HockeyShare content in one place. They still live in their own sections. See [Getting Started with Your Coaching Vault](/support/kb/vault/getting-started-with-the-vault).

**Why can't I delete or send a plan from the Vault?**  
Plans, drills and other linked items are deleted and shared from their own section.

## Sharing

**My share link stopped working.**  
The item or folder was made private. Sharing it again creates a new link, so send the new one.

**Can I put a password on a Vault link?**  
Not at the moment. Use **Make Private** when you're done, or use **Send to coach** for coaches.

**Email or Collaborators gave me an error.**  
Emailing items and folder collaboration are Premium features. For collaboration, the other coach needs Premium, Pro or Association too.

**The coach I sent something to can't find it.**  
It's in **Vault → More → Inbox** on their account. Check the username was right on your **Sent** tab.

## Deleting

**I deleted something by mistake.**  
Go to **Vault → More → Trash** and click **Restore**. Items stay there for 30 days. See [Recovering Deleted Vault Items](/support/kb/vault/recovering-deleted-vault-items).

## Tips

- Still stuck? Open the **Help Center** and contact support. Tell us the item's name.