Quick answers to the most common Vault questions.
Storage and uploads
How much can I store?
Free accounts have 50 MB of Vault storage. Premium, Pro and Association accounts have 1 GB. The bar at the top of the Vault shows how much you've used.
Why can't I upload a file?
File uploads are a Premium feature. Free accounts can upload images up to 5 MB each. Premium uploads can be up to 50 MB each.
Where do I upload videos?
Videos go in Clips, not the Vault. Add Content → Video Upload takes you there.
Finding things
I added an item but can't see it.
It's probably inside a folder. The main view only shows items that aren't in a folder. Use Recently Added or search for it.
Why are my plans and drills in the Vault?
The Vault shows all your HockeyShare content in one place. They still live in their own sections. See Getting Started with Your Coaching Vault.
Why can't I delete or send a plan from the Vault?
Plans, drills and other linked items are deleted and shared from their own section.
Sharing
My share link stopped working.
The item or folder was made private. Sharing it again creates a new link, so send the new one.
Can I put a password on a Vault link?
Not at the moment. Use Make Private when you're done, or use Send to coach for coaches.
Email or Collaborators gave me an error.
Emailing items and folder collaboration are Premium features. For collaboration, the other coach needs Premium, Pro or Association too.
The coach I sent something to can't find it.
It's in Vault → More → Inbox on their account. Check the username was right on your Sent tab.
Deleting
I deleted something by mistake.
Go to Vault → More → Trash and click Restore. Items stay there for 30 days. See Recovering Deleted Vault Items.
Tips
- Still stuck? Open the Help Center and contact support. Tell us the item's name.